Last updated: 30/07/2026
At Tayouki, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or make a reservation with us.
Information We Collect
When you make a reservation or contact us, we may collect the following information:
- Full name
- Email address
- Telephone number
- Booking details, including arrival and departure dates, number of guests and room preferences
- Payment and transaction information (processed securely through our payment providers)
- Any additional information you provide when communicating with us
We only collect information that is necessary to provide our accommodation services and manage your reservation.
How We Use Your Information
We use your personal information to:
- Process and manage your reservation
- Confirm your booking and send important information about your stay
- Process payments and refunds where applicable
- Communicate with you regarding your booking or enquiries
- Provide customer support
- Improve our services and guest experience
- Comply with legal and regulatory obligations
Payment Information
Payments are processed securely through third-party payment providers. Tayouki does not store your full payment card details.
Your payment information is handled in accordance with the privacy policies and security standards of the relevant payment provider.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information with trusted third parties where necessary to provide our services, including:
- Booking and reservation management systems
- Payment processing providers
- Website hosting and technical service providers
- Legal or regulatory authorities where required by law
These third parties are only permitted to use your information to provide the services required.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support website functionality.
Cookies are small files stored on your device that help websites remember your preferences and understand how visitors use the site.
We may use cookies related to:
- Website functionality
- Booking and reservation features
- Website analytics (if enabled)
- Security and performance
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including managing reservations, providing customer support and meeting legal requirements.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information where appropriate
- Object to certain uses of your information
To make a request, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Tayouki
Email: tayoukinfo@gmail.com
WhatsApp: +61 406 895 767
We will do our best to respond to your enquiry as soon as possible.